Refund policy

Customer Responsibility for Returns
Unless an item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping. We do not charge any hidden fees, restocking fees, or deductions from your refund.

How to Start a Return
To start a return, email us at support@maisonrosen.com within 30 days of receiving your order. Include your order number and a brief explanation of your return request. If your item is faulty, damaged, or incorrect, we will provide a prepaid return shipping label. For all other returns, we will provide clear instructions on how to return your order at your own expense.
Returns sent without contacting us first may not be accepted.

About Our Return Address
Maison Rosen works with an international fulfilment partner to process and ship orders. Returns are sent directly to our fulfilment centre. This is standard practice for many online retailers and does not affect your consumer rights or our 30-day return guarantee.

Return Address
Company: Yiwu Cujia Trade Co.
Address: Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province, China

Condition of Returned Items
To qualify for a refund:

• Items must be unused, unworn, unwashed, and in their original condition.
• Original packaging should be included whenever possible.

Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us immediately. You are entitled to a full refund or a replacement, including any applicable shipping costs.

Non-Returnable Items
None. All items are eligible for return and refund provided they meet the return conditions outlined above.

Your Legal Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your statutory rights, Maison Rosen voluntarily offers a 30-day return policy. Your statutory rights remain unaffected by this policy.

Refund Timeline

• Your return will be inspected upon arrival.
• Approved refunds are processed within 3 to 5 business days.
• Refunds are issued to your original payment method.
• Your bank or payment provider may require additional time before the refund appears in your account.

Need Help?
Questions? We're here to help.
Email: support@maisonrosen.com

Contact Information
Store name: Maison Rosen
Company name: RvB Online FSMB
Company address: Graaf Hendrik III laan 163 B, 4819 CE Breda, The Netherlands
Company nr.: 81999720
Phone: +61 7 5371 3388
Email: support@maisonrosen.com

Customer service hours:
Monday to Friday | 09:00 – 17:00 (GMT+11)
Saturday | 12:00 – 17:00 (GMT+11)
Sunday and public holidays: Closed
We aim to respond to your inquiries within 24 hours.